Mystery Shopper

Texas Mystery Shopper Private Investigator understands that whether you are a small or large business, you have worked hard to earn your customer's loyalty and confidence. Have you ever wondered how loyal and knowledgeable your employee's are? We can test their customer service, work product and loyalty from your customer's perspective. By using hidden cameras and video recorders, you can use the results of our investigation for training, or other areas of store improvement. We can also help you detect and reduce theft, substance abuse and other illegal activities.

While surveillance is a great tool if you already have suspicions about a specific employee or vendor, there other reasons to consider regarding the use of a mystery shopper. Surveillance when you have a specific employee involved usually depicts their acts of wrong doing. Mystery or secret shoppers interact with your employees and can learn more about their product knowledge, attitude, honesty and competence. Employees now days are increasingly in touch with technology and may know that they are being video taped. They will then become more cautious within the workplace than with a customer. Mystery Shopping by your Louisiana Private Investigator takes advantage of our investigative techniques so you can learn the truth about your employees and customer service.

Warning Signs of Workplace theft include:

financial problems

gambling debts

excessive alcohol or drug use

known to bounce personal or post dated checks

frequent requests for advances or raises

 known for borrowing money

sales depend on who is working

irregularities in inventory

 more than usual customer complaints

Interesting Facts:

75% of all employees steal from company at least once, 40% steal twice

 thieves steal as long as the system allows

 nearly 1/3 of all business bankruptcies are the result of employee theft

 the labor law industry has increased over 2200%

75% of all thefts go undetected

Areas that we can assist:

Alcohol/tobacco legal compliance

Product Pricing

Employee Background Checks

Hospitality, Quality, Speed

Cleanliness

Bar Spotting

Sales and Service Evaluations

Competitive Intelligence Gathering

Tools of Trade Include:

Phone Shop

OnSite Evaluations

Digital Photos

Surveillance

Sub Rosa Surveillance

By using our Mystery Shopper services, you can learn how your employees feel about your business. Learn if employees are voicing criticisms or negative comments to your customers? Learn if your employees are knowledgeable about your products and services? We also look for stocked items, cleanliness of the store, displays, spot inspections and many more.

We will develop a report tailored for your specific needs. Call 1-866-779-2237 for a free consultation.

Key Benefits

Peace of Mind

Hidden video or microphone documentation

  Improve training programs